PRIVACY POLICY
Effective from 22 May 2025
1. Who We Are
Kilby Lodge - Sturgeon Adventures ("Kilby Lodge," "we," "our," "us") operates the website kilbylodge.com and the accommodation and guided-fishing services located at 76 Kilby Road, Harrison Mills, British Columbia, Canada VOM 1LO. Phone (604) 316-3988, email kilbybb@gmail.com.
Kilby Lodge is a private-sector organization subject to British Columbia's Personal Information Protection Act(PIPA) and Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) for inter-provincial or international activities. (BC Laws, Privacy Commissioner of Canada)
2. Personal Information We Collect
We do not intentionally collect sensitive information (e.g., health or government IDs) through the website. Payment card data, if needed, is entered directly into our PCI-compliant payment processor and never touches our servers.
3. Why We Collect and How We Use It
1. Respond to inquiries and confirm reservations (primary purpose).
2. Deliver the lodging and guided-fishing services you requested.
3. Process payments and issue invoices/receipts.
4. Send operational or safety notices related to your stay or tour.
5. Market our offers and upcoming promotions by email where we have your express or implied
consent under CASL. (CRTC)
6. Improve our website and services through aggregated analytics.
Under PIPA/PIPEDA, we limit collection to information a reasonable person would consider appropriate and rely on your express consent(checkbox or emall opt-in) or impiled consent wnen you voluntarily provide the data for an obvious purpose. (BC Laws)
4. Marketing Communications & CASL Compliance
- Commercial emails contain our lodge identification and a one-click unsubscribe link.
- You may withdraw consent at any time; we honour requests within 10 business days.
- If you are an existing guest, we may rely on implied consent for similar offers for up to two years after your last stay, unless you opt out. (CRTC)
5. Disclosure to Third Parties
We share personal information only with:
Each service provider is contractually bound to use your data solely for the agreed purpose and to apply safeguards comparable to PIPA/PIPEDA.
We disclose information to authorities only when required by law, court order, or to protect the safety of quests and staff.
6. Cross-Border Transfers
Some suppliers store data on servers outside Canada (notably the United States). Your information may therefore be subject to foreign laws and access by foreign governments and courts. We assess vendors and rely on contractual clauses and industry-standard security to protect your data in transit and at rest.
7. Security Measures
- We use TLS encryption for allwebsite submissions.
- Role-based staff access; multi-factor authentication where available.
- Payment card data is handled only by a PCI-DSS-certified processor.
These safeguards meet the PIPA requirement to protect personal information "in a manner appropriate to its sensitivity."
8. Your Rights
You may:
1. Request an update to the personal information we hold.
2. Request correction of inaccurate or incomplete data.
3. Withdraw consent for further use or marketing.
4. Complain about our privacy practices to the BC Information & Privacy Commissioner or the Office
of the Privacy Commissioner of Canada.
Submit requests by email or mail using the contact details in Section 1. We respond within 30 days as
required by law.
9. Cookies & Analytics
We use session cookies and Google Analytics to measure site performance. You can disable cookies in your browser, but parts of the site may not function optimally. Analytics data is aggregated and does not identify you directly.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in technology or legislation. The "Effective" date at the top will change, and, where changes are material, we will post a notice on our homepage or notify you by email. Continued use of our services after an update signifies acceptance of the revised policy.
11. Questions or Concerns
Kilby Lodge - Sturgeon Adventures
76 Kilby Road, Harrison Mills BC VOM 1LO
Email: kilbybb@gmail.com
Phone: (604) 316-3988
We take privacy seriously and will work with you to resolve any concern.